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MyChart Terms and Conditions


MyChart is an easy way to access some, but not all, of your medical record online. With MyChart, you can see parts of your medical record, ask for prescription renewals, schedule appointments, and send online messages to your doctor and staff.

Protecting the confidentiality of your medical information is important to us. We use industry standard security measures to protect your information. We keep a record of the records released. Each time you use MyChart, we track the date and time. For purposes other than general information viewing, MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal (Internet Explorer 8+, Firefox, Chrome or Safari). Usernames and passwords are stored in an encrypted database that is segmented from the Internet.

MyChart is offered only as a convenience. You do not have to use it if you do not want to. If you decide to use MyChart, whether as a patient or as a proxy for your child or another person, you agree to all the terms and conditions listed below. Read them very carefully before using MyChart. We can change these terms and conditions at any time, without notice to you.

MyChart Terms and Conditions

In exchange for being able to use MyChart, I understand and agree that:

  • I will not use MyChart for emergencies. If I have an emergency or anything else that must be handled quickly, I will call 911 or go to the emergency room.
  • Novant Health tries hard to answer messages in a timely manner. I will allow at least two (2) business days for a response.
  • I will help keep the medical information in MyChart confidential.
  • I will change my password regularly.
  • I will not give my user ID or password to anyone else. If I think someone else has my password, I will change it immediately.
  • I will carefully choose the email address I want to use for MyChart. Anyone with access to this email account will be able to see the notifications.
  • I consent to Novant Health, or its vendor, sending e-mail communications to the e-mail address provided for MyChart for both notifications concerning MyChart services and for other medical, business and promotional purposes. I understand that Novant Health cannot ensure the security of e-mail. I understand e-mail should not be used for emergencies or other issues that must be handled quickly, or for communication of sensitive information. I also understand that I may opt out of receiving additional e-mail communications for other medical, business or promotional purposes by following directions for opting out of receiving e-mails.
  • In order to facilitate the security of my personal medical records, I will only access MyChart using website links provided by Novant Health (such as or while using a modern, up-to-date web browser. I will not access MyChart if the browser indicates that the site may not be secure.
  • Novant Health will never ask me for my password in any communication, including email. If I am asked for my user ID or password, I will report it immediately to the toll-free Customer Service Line at 855-803-3742, and enter “1” for MyChart assistance, Monday through Friday, 8 a.m. to 6 p.m. (EST).
  • I will not use MyChart to send messages about medical issues I think are sensitive. Team members who are not doctors or nurses will help answer messages. If I am not comfortable with other people seeing my message, I will not send it. I will make an appointment so I can talk directly with my doctor instead.
  • MyChart is not my complete medical record, nor is it my official Novant Health medical record. . I will not be able to view the entire medical record through MyChart – I will only have access to some parts of it. If I need a copy of the medical record, I may request the medical record through MyChart or by contacting the Novant Health Enterprise Release of Information Department at 1-844-763-9163.
  • MyChart provides opportunities to notify my doctor of updates to my conditions. For example, I can use MyChart to update my doctor about my allergies, my medications, and my current health problems, or to send messages to my doctor. If I believe that medical information in my medical record is inaccurate, I will request an amendment of my medical record by completing the Request to Exercise Privacy Rights – Amendment of Medical Records form and will return it to Novant Health Enterprise Release of Information by fax at 704-316-9556 or by email to If I believe any payment or demographic information is incorrect, I will contact Novant Health Revenue Cycle Services at 844-648-7999.
  • Not all test results will be available through MyChart. If a test has been done and I do not see the result in MyChart, I will contact my doctor’s office.
  • MyChart is offered only as a convenience. Novant Health can terminate my permission to use MyChart at any time, and for any reason, without notice.
  • If I do not want to use MyChart, I will ask my doctor’s office to deactivate my account. If I do not want my proxy to use MyChart to see my medical information anymore, I will ask my doctor’s office to deactivate the account. I understand that it may take several days to process my request. During this time, my proxy will still be able to access my medical information.
  • If I have access to the MyChart account of my child or another person, I understand that my access can be revoked at any time by Novant Health. My access will also be revoked when my child turns 16, my child is emancipated, parent/child access disputes cannot be resolved, or if my child asks for it to be revoked.
  • MyChart may offer links to related medical websites that are not managed by Novant Health. These website link(s) are for informational purposes only. I will not rely on any of the information I find on these websites for any reason. If I am concerned or have questions about my health or any symptoms I have, or that of my child or another person, I will make an appointment with my doctor. Novant Health does not endorse, and has not verified, the accuracy of any of the information on these websites. I use them at my own risk. It is my responsibility to follow the terms and conditions of use and the privacy statements of other websites.
  • MyChart offers options for me to use applications of third parties unrelated to Novant Health to retrieve information about me from MyChart while I am logged into MyChart. Novant Health is not, and will not agree to be, a party to any agreements or understandings I may have with third parties concerning any these applications. Novant Health does not endorse these applications, does not make any representations about the confidentiality, security, or integrity of information retrieved by these applications, and I assume all risk associated with using these applications.
  • The website and all other sites hosted by Novant Health and their content are provided by Novant Health on an "as is" basis. Novant Health makes no representations or warranties of any kind, express or implied, about the operation of its sites, or the content, products and/or services included therein. To the fullest extent permissible by applicable law, Novant Health disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and/or infringement.
  • I acknowledge that Novant Health has the right to modify these terms and conditions at any time, in its sole discretion, and the modifications will become effective as of the date of they are posted. I agree to re-review these terms and conditions and the Novant Health Notice of Privacy Practices each time I receive notice of (or otherwise become aware of) these modifications. My continued use of MyChart constitutes my acceptance of all of the modifications that Novant Health has made. If I do not agree with the modifications to these terms and conditions or any of our changes to the Notice of Privacy Practices, I will discontinue my access to and use of MyChart. Neither the course of conduct between the parties nor trade practice will act to modify any provision of these terms and conditions.
  • I have read the MyChart Terms and Conditions. I understand them. I agree to them. I consent to the Terms and Conditions voluntarily.